Store policies.

01

Shipping & delivery

XRAI Beauty currently ships within the United States only. Orders containing only products marked Free U.S. Shipping ship free. Mascara-only orders below $75 have $7.77 standard U.S. shipping. Other orders, including mixed carts, have $9.99 standard shipping below a $75 merchandise subtotal. All orders of $75 or more receive free standard shipping. Wholesale shipping is charged separately.

Most orders of 1–20 products are prepared within approximately 2 full working days. Standard U.S. shipping generally takes another 2–5 working days, for an estimated total delivery time of approximately 4–7 working days. Weekends and holidays are not counted as working days. Delivery estimates are not guarantees and may be affected by carrier delays, weather, holidays, product availability, or an incorrect delivery address.

Customers are responsible for providing a complete and accurate U.S. shipping address. Tracking details are emailed once available after dispatch. You can also use the Track Order page with your order reference and checkout email. International and expedited shipping are not currently offered.

02

Returns, refunds & cancellations

Return requests must be made within 14 days of delivery. Products must be unopened, unused, and in their original packaging. Opened beauty, skincare, personal-care, and baby-care products cannot be returned for hygiene and safety reasons.

To request a return, email support@xraibeauty.com with your order number before sending any item. Customers pay return shipping unless XRAI Beauty sent an incorrect or damaged item. Original shipping charges are nonrefundable.

Approved refunds are returned to the original payment method within 5–10 business days after inspection. Your bank or card issuer may need additional time to post the credit.

Orders may be cancelled before shipment. Once an order ships, the return policy applies. For a damaged, defective, or incorrect product, contact us within 7 days of delivery and include the order number and clear photographs of the product and packaging.

Cookie choices

Essential storage supports your bag, checkout, and saved privacy preferences. Optional Google Analytics, Pinterest, and Klaviyo tracking stays off until you choose the relevant category. Use Cookie preferences at the bottom of the page to accept, reject, or change your choices. Preferences are saved for up to 180 days. Browser Global Privacy Control disables marketing tracking. Changing an accepted category to rejected reloads the page to stop previously loaded tracking scripts.

03

Privacy policy

XRAI Beauty collects information customers provide, such as contact, shipping, and order details, to process purchases, provide support, prevent fraud, and improve the shopping experience. Payment card data is handled by our payment processor and is not stored directly by XRAI Beauty.

We may use service providers for payments, website hosting, shipping, analytics, and customer communications. Information is shared only as needed to provide these services, comply with law, or protect our customers and business. We do not sell customers’ personal information.

If you opt in to XRAI Beauty text messages, we collect and use your mobile number, consent records, and messaging activity to send the promotional and transactional messages you requested, provide support, and operate the text-message program. Message frequency may vary.

Our website uses cookies and similar technologies to remember items placed in a shopping cart, including when a cart is abandoned. When you have consented to receive text messages, this information may be used to determine when to send a cart-reminder text message.

Text-message originator opt-in data and consent will not be sold or shared with third parties for their own marketing purposes. We may share this information with service providers that help us operate the text-message program, only as needed to provide those services or as required by law.

To ask about your information or request a correction or deletion, email support@xraibeauty.com.

04

Terms & conditions

By using this website or placing an order, you agree to these policies. Product availability, descriptions, and prices may change. We may decline or cancel an order when information is inaccurate, inventory is unavailable, payment cannot be verified, or fraud is suspected. If we cancel a paid order, the applicable payment will be refunded.

Product information is provided for general cosmetic and personal-care purposes and is not medical advice. Review product labels and ingredient information before use, follow directions, and discontinue use if irritation occurs. Keep products away from children except products specifically intended for use by a supervising adult as baby care.

XRAI Beauty operates from Concord, North Carolina, United States. These terms are governed by applicable North Carolina and United States law.

05

Mobile terms of service

By opting in to XRAI Beauty text messages, you agree to receive recurring promotional and transactional messages from XRAI Beauty at the mobile number you provide. Messages may include special offers, product launches, cart reminders, and order or delivery updates. Consent is not a condition of purchase.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe and HELP for help. After you send STOP, you may receive one final message confirming your opt-out. Carriers are not liable for delayed or undelivered messages.

You are responsible for providing a valid mobile number and notifying us if that number changes. We may change or end the text-message program as permitted by law. For assistance, email support@xraibeauty.com.